Return Policy

Customer Refund policy

We have a 30-day return policy, which means you can allow your customer 30 days after receiving your item.

We offer 30 days money back guarantee. If a customer is not completely satisfied with the product, return it for full refund. Shipping cost are non-refundable.
For qualified return, customer must return the unused portion in the covered bottle in the original box (package) with the store purchase receipt showing date of purchase and amount paid.
Customer pays for return shipping cost.
Store can return the qualified returns within 60 days from original purchase.

Buy-Back Policy

If some or all bottles are not sold for 60 days and store owner wish to return these bottles:

1- Bottles must be un-opened – sealed – unused – In its original package

To start a return,

First

Pease contact us at customersupport@yagoat.com to request MRC (Merchandise Return Code),

Please Include in your email:

Your Name
Business name
Customer ID Number
Contact Phone Number
Date of purchase
Order Number
Number of items (bottles) qualified for customer return
Number of Items (bottles) for Buy-Back
Amount Paid per bottle
Reason for the return

Second

If your return request is accepted, we’ll send you MRC with instructions on where to send your package.
Items sent back to us without MRC, closed original bottle and original box (package) will not be eligible for a return or refund.

Damages and issues:

Please inspect your order upon reception and contact us immediately at customersupport@yagoat.com if the item is physically defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have with the MRC, and once the return is accepted a refund will be issued and you may make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.